Question 1

How do I track my QuickAyur order?

Accepted Answer

Once your order is dispatched by the verified seller, you will receive an automated SMS and WhatsApp update with your courier name and live tracking link (Delhivery, Shiprocket, Blue Dart, etc.). You can also monitor real-time shipping milestones anytime directly inside your account.

Question 2

What are the shipping charges and delivery timelines across India?

Accepted Answer

QuickAyur delivers to over 25,000+ PIN codes across India. Metro cities typically receive deliveries within 2 to 4 business days, while non-metro and regional locations take 4 to 7 business days. We offer free standard delivery on orders above ₹499. Orders below ₹499 incur a nominal shipping fee of ₹49.

Question 3

Can I cancel or change the delivery address of my order?

Accepted Answer

You can cancel your order free of charge from your User Dashboard as long as the seller has not dispatched the package. To modify your delivery address, please reach out immediately to our 24/7 support desk before the dispatch confirmation is issued.

Question 4

Are all Ayurvedic medicines and products on QuickAyur genuine and lab-tested?

Accepted Answer

Yes, 100%. Every seller and brand hosted on QuickAyur undergoes strict vendor onboarding and compliance vetting under the Ministry of AYUSH and State Drug Licensing Authorities. Products strictly adhere to Good Manufacturing Practice (GMP) guidelines, and classical formulations are tested against heavy metal and microbial thresholds.

Question 5

Do I need a doctor's prescription to order herbal medicines?

Accepted Answer

General Ayurvedic wellness products, immunity churnas, herbal teas, single herb capsules (e.g. Ashwagandha, Shatavari), and personal care oils do not require a prescription. Classical Schedule E-1 mineral-herbal preparations (Rasa Shastra medicines) may require a valid prescription, which you can conveniently obtain through our online Vaidya consultation.

Question 6

How do I schedule an online consultation with a certified Ayurvedic Vaidya?

Accepted Answer

Visit the Doctor Consultation section, pick your primary wellness goal (Digestive Health, Skin & Hair, Joint & Bone, Stress & Sleep, etc.), select an available certified BAMS/MD Ayurvedic practitioner, and choose your preferred date and time slot. Consultations are conducted via secure video or phone call.

Question 7

What should I prepare before my Ayurvedic tele-consultation?

Accepted Answer

Have a summary of your daily dietary habits, sleep cycle, pre-existing symptoms, and any allopathic medications or supplements you are currently taking. You can also upload previous laboratory test reports and tongue/skin photos directly to your consultation portal for the Vaidya to examine.

Question 8

What is the Prakriti / Dosha assessment and how does it help me?

Accepted Answer

According to Ayurveda, every individual possesses a unique physiological and psychological constitution composed of three Doshas: Vata (Air/Space), Pitta (Fire/Water), and Kapha (Earth/Water). Our quick 2-minute Prakriti assessment identifies your dominant Dosha balance to recommend the most harmonious herbs, seasonal diet (Ahara), and lifestyle routines (Vihara).

Question 9

How does the Veda AI Wellness Chatbot work? Is my health chat confidential?

Accepted Answer

Veda AI is our intelligent Ayurvedic guide trained on classical Ayurvedic texts (Charaka Samhita, Sushruta Samhita, and Ashtanga Hridaya). It can answer questions in both Hindi and English, analyze common wellness concerns, and recommend catalog remedies. Your chats are strictly private and never sold to third-party ad networks.

Question 10

What is QuickAyur's 7-Day Return and Replacement Policy?

Accepted Answer

We provide a hassle-free 7-day replacement or return window if your package arrives physically damaged in transit, broken, defective, or expired. Simply submit a return request with photos of the damaged bottle or outer packaging from your Order details page.

Question 11

Which items are non-returnable?

Accepted Answer

For consumer health and hygiene safety, opened bottles of herbal churnas, unsealed oils, internal decoctions (Kashayams), personal care applicators, and custom practitioner-prepared concoctions cannot be returned once unsealed.

Question 12

How long does it take to receive a refund?

Accepted Answer

Once the returned shipment reaches the seller's fulfillment hub and passes condition inspection, your refund is initiated immediately. Refunds reflect back in your original payment mode (UPI, card, net banking) within 5 to 7 business days via Razorpay.

Question 13

What payment methods are supported? Is my card information secure?

Accepted Answer

We support UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ Indian banks, and leading digital wallets. Payments are securely encrypted with bank-grade 256-bit TLS via Razorpay (PCI-DSS Level 1 compliant). QuickAyur never stores your complete card number or CVV.

Question 14

What should I do if I don't receive my login OTP via SMS?

Accepted Answer

Ensure your mobile handset has steady network signal and that DND (Do Not Disturb) restrictions do not block banking/transactional SMS. You can click 'Resend OTP' after 30 seconds. If delivery continues to stall, verify that the country code is correctly set to +91 or contact our support team.

Frequently Asked Questions

Categories14 Total FAQs