Quick Summary
QuickAyur strictly respects the confidentiality of your health consultations, Dosha diagnostics, and orders. We never sell your personal data to ad brokers. All payment transactions are encrypted using bank-grade PCI-DSS compliance.
01Introduction & Overview
Welcome to QuickAyur(“we”, “our”, “us”, or “Platform”), operated by QuickAyur Wellness Private Limited. We operate an online Ayurvedic wellness marketplace connecting customers with verified Ayurvedic sellers, authentic herbal brands, and certified Ayurvedic practitioners (Vaidyas).
This Privacy Policy explains how we collect, store, handle, and safeguard your personal and sensitive information when you access our website (quickayur.com), mobile applications, customer portals, or engage in tele-consultations with certified Ayurvedic doctors.
By browsing, registering, placing orders, or booking appointments on QuickAyur, you consent to the practices outlined in this policy in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDP).
02Information We Collect
We gather information to deliver authentic Ayurvedic treatments, fulfill doorstep product deliveries, and ensure tailored healthcare advice:
Personal Identification
- Full Name, Gender, Date of Birth
- Verified Mobile Number & OTP logs
- Email address
- Complete delivery & billing addresses with PIN codes
Ayurvedic Wellness Profile
- Prakriti questionnaire responses (Vata, Pitta, Kapha)
- Lifestyle habits, dietary preferences, and sleep cycles
- Medical concerns voluntarily submitted to doctors
- Uploaded prescriptions & doctor consultation notes
Transactions & Billing
- Order histories, product SKUs, invoice totals
- Payment method tokens & Razorpay transaction IDs
- Note: We never record or hold your raw card number or CVV
Technical & Device Data
- IP address, browser type & operating system
- Language preferences (English, Hindi, etc.)
- App logs, crash analytics, and referral URLs
03How We Use Your Information
The information you provide is leveraged exclusively for legitimate wellness, fulfillment, and customer support operations:
- Order Processing & Fulfillment: Communicating packaging instructions to verified Ayurvedic sellers and dispatching logistics couriers to your doorstep.
- Ayurvedic Tele-Consultations: Allowing licensed BAMS/MD Ayurvedic Vaidyas to review medical history, conduct video/audio sessions, and generate digital prescriptions.
- AI Wellness Assistant (Veda AI): Powering our AI chatbot to interpret your Dosha inquiries and provide authentic Classical Ayurvedic herbal recommendations.
- Security & Anti-Fraud: Verifying user phone numbers via OTP authentication, defending against malicious access, and preventing payment fraud.
- Customer Support & Status Alerts: Sending WhatsApp/SMS/Email notifications regarding order dispatches, live tracking, doctor appointment reminders, and customer resolution.
04Ayurvedic & Health Data Safety
Doctor-Patient Confidentiality & Telemedicine Guidelines
Your medical consultations, health summaries, and prescriptions are treated with the highest tier of confidentiality in accordance with the Telemedicine Practice Guidelines prescribed by the Ministry of AYUSH & the National Commission for Indian System of Medicine (NCISM).
- Consultation notes are visible only to you and your assigned consulting Vaidya.
- Uploaded laboratory tests or tongue/skin images are stored in encrypted cloud storage with restricted presigned URLs.
- Our platform will never utilize your private health diagnoses for third-party commercial marketing.
05Data Sharing & Third Parties
We share relevant portions of your data only with verified partners strictly essential for operational execution:
07Data Retention & Security Safeguards
We implement industry-grade technical and organizational safeguards:
256-bit TLS Encryption
All in-transit data is shielded via SSL/TLS encryption.
PostgreSQL Isolation
Dedicated multi-schema storage architecture with role controls.
Audited Access
Strict RBAC access logs for doctors, sellers, and operators.
We retain your account and transaction data for as long as your account remains active or as required by applicable tax, accounting, and consumer protection statutes.
08Your Rights & Choices
As a valued member of the QuickAyur community, you possess complete dominion over your information:
• Right to Review & Update: Modify your delivery addresses, profile details, and preferences inside your User Profile.
• Right to Withdraw Consent: You may request account deactivation or withdraw consent for non-essential notifications by emailing our support desk.
• Right to Portability & Erasure: Request an export or complete erasure of your health data, subject to statutory medical record-keeping requirements under the AYUSH council.
09Children's Privacy
QuickAyur does not knowingly collect personal or health information from individuals below 18 years of age without parental or legal guardian consent. Paediatric consultations (Kaumarbhritya) must be registered, scheduled, and supervised directly by an adult parent or legal guardian.
10Grievance Officer & Contact Information
In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the designated Grievance Officer for QuickAyur is:
Mr. Anand Mishra
Grievance & Data Redressal Officer
We acknowledge grievances within 24 hours and resolve reported queries within 15 working days as mandated by Indian digital privacy laws.
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