Quick Policy Overview
QuickAyur offers a 7-Day Replacement or Refund Guarantee for transit-damaged bottles, expired items, or incorrect deliveries. Due to healthcare and AYUSH safety mandates, unsealed herbal churnas, oils, and consumable medicines cannot be returned once opened.
017-Day Return Guarantee
We stand behind every classical formulation, herbal supplement, and organic product curated on QuickAyur. If your order does not meet our strict quality benchmark upon arrival, you have 7 calendar days from the date of recorded delivery to request a replacement or full refund.
02Eligible Return Scenarios
Returns and replacements are approved under the following qualifying conditions:
Bottle broken, seal compromised, or liquid leaked during courier transit.
Product past its expiration date or containing visible manufacturing defects.
Delivered SKU does not match the product listed on your invoice.
One or more items missing from the outer shipping box upon delivery.
03Non-Returnable Items (Health & Hygiene Exemption)
Ayurvedic Hygiene & Safety Compliance
In compliance with the Drugs and Cosmetics Act, 1940 and AYUSH safety standards, the following items cannot be returned or refunded once unsealed:
- Opened jars of churnas, bhasmas, herbal syrups, or capsules.
- Unsealed herbal body oils, medicated ghee, or nasal drops (Nasya oils).
- Personal care applicators, tongue scrapers, or neti pots with broken packaging.
- Custom formulations or decoctions specifically prepared by a consulting Vaidya.
04Step-by-Step Return Process
Submit a Request
Go to User Orders, select the affected order, and click 'Request Return / Replacement' within 7 days of delivery.
Upload Visual Proof
Attach 1–2 photos or a short unboxing video showing the damaged bottle, expired batch stamp, or incorrect SKU.
Doorstep Reverse Pickup
Once validated (within 24 hours), our courier executive will arrive at your address to collect the sealed package.
Instant Replacement or Refund
A replacement is dispatched immediately upon pickup scan, or a full refund is routed back to your payment method.
05Unboxing Proof Guidelines
To guarantee swift processing without delay, please retain the outer cardboard box, the shipping label with AWB number, and any broken packaging. A clear photo of the damaged seal or expired batch code helps our verification team expedite your replacement within 24 business hours.
06Refund Timelines & Payment Modes
Refunds are processed through our payment gateway (Razorpay) to the original payment source:
UPI / Wallets
24 – 48 Hours
Google Pay, PhonePe, Paytm
Cards & Net Banking
5 – 7 Days
Visa, Mastercard, RuPay, Bank A/C
COD Orders
2 – 4 Days
Direct NEFT/UPI bank transfer
07Order Cancellations
You can cancel an order free of charge with a 100% instant refund at any time before the seller has dispatched the parcel. Once handed over to the courier partner, cancellation is no longer possible; however, you may refuse delivery upon arrival at your doorstep.
08Doctor Consultation Cancellations
For online appointments with certified Ayurvedic Vaidyas:
- Free Rescheduling: You can reschedule your consultation up to 2 hours prior to the scheduled time slot.
- Cancellations: Cancellations made at least 2 hours before the appointment receive a full 100% refund.
- Doctor Unavailability: If a consulting doctor fails to connect or a platform outage occurs, you will receive an automatic 100% refund or an instant priority rescheduling voucher.
09Transit Breakage Insurance Guarantee
Every shipment leaving our Ayurvedic seller network is insured against accidental transit breakage, liquid leakage, and courier loss. Customers bear zero financial risk for shipping mishaps.
10Returns Helpdesk & Escalation
Need Direct Return Assistance?
Return requests are reviewed and acknowledged within 4 business hours.
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