Important Ayurvedic & Health Advisory
QuickAyur facilitates access to classical Ayurvedic remedies, herbal wellness products, and independent tele-consultations with certified Vaidyas. The products and recommendations on this platform are intended to support balanced living and holistic wellness. They are not intended to replace emergency medical treatment. In cases of acute medical crises, please contact emergency health services immediately.
01Acceptance of Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “You”) and QuickAyur Wellness Private Limited(“QuickAyur”, “Company”, “we”, “us”).
By visiting our website (quickayur.com), using our mobile web app, registering an account, purchasing products, or booking consultations with Ayurvedic doctors, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must discontinue your use of the platform immediately.
02Platform Nature & Services
QuickAyur operates an integrated digital wellness ecosystem providing:
Ayurvedic Marketplace
An e-commerce marketplace enabling verified herbal brands and certified sellers to catalog and sell authentic Ayurvedic medicines, supplements, churnas, oils, and skincare products directly to consumers.
Tele-Consultation Portal
A digital tele-consultation platform connecting individuals with independent, verified Ayurvedic practitioners (holding recognized BAMS or MD Ayurveda qualifications).
Under Section 79 of the Information Technology Act, 2000, QuickAyur acts as an intermediary for third-party seller merchandise and independent medical consultations.
03Ayurvedic Medical Disclaimer
Please Note the Following Guidelines:
- Informational Nature of Content: Descriptions, Dosha evaluations, blogs, and answers provided by our AI assistant (Veda AI) are for educational and informational purposes only and do not constitute clinical medical diagnosis.
- Doctor-Patient Relationship: No doctor-patient relationship is formed merely by visiting the website, reading content, or taking the Prakriti assessment. A formal doctor-patient relationship is initiated solely upon scheduling and undertaking a direct tele-consultation with a registered Vaidya.
- Contraindications & Allergies: You are advised to examine all product ingredients carefully. If you are pregnant, nursing, taking prescription allopathic medications, or managing chronic ailments, consult your physician before initiating any new herbal regimen.
04Account Registration & Security
To purchase remedies, save addresses, or book doctor appointments, you must create a verified account:
- Eligibility: You must be at least 18 years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872.
- Mobile OTP Verification: Login is authenticated through One-Time Passwords (OTP) delivered to your registered mobile number. You are responsible for maintaining the confidentiality of your credentials.
- Accuracy of Information: You agree to provide true, accurate, and current information regarding your identity, shipping address, and medical concerns.
05Product Listings, Authenticity & Pricing
All sellers on QuickAyur undergo vendor due diligence to ensure genuine Ayurvedic products:
Regulatory Compliance: Sellers warrant that products are manufactured under valid AYUSH / State Drug Licensing authorities and adhere to Good Manufacturing Practice (GMP) guidelines.
Pricing & Taxes: All prices displayed on QuickAyur are in Indian Rupees (INR) and inclusive of Goods and Services Tax (GST) unless indicated otherwise. We reserve the right to rectify typographical pricing errors.
06Orders, Shipping & Delivery
Upon order placement, you will receive an SMS and email confirmation with a tracking identifier:
- Delivery Timelines: Standard shipping typically takes 2 to 5 business days for metro locations and 4 to 8 business days for non-metro/rural pin codes across India.
- Logistics Partners: Parcels are dispatched through verified national courier carriers (Delhivery, Shiprocket, Blue Dart, etc.).
- Undelivered Packages: In the event of incorrect delivery addresses or customer unavailability after 3 attempted deliveries, the shipment may be returned to the seller. Re-dispatch charges may apply.
07Cancellations, Returns & Refund Policy
7-Day Replacement & Return Window
Returns are accepted within 7 days of delivery if:
- The item was damaged in transit or the bottle/seal arrived broken (unboxing video or photographic proof required).
- The product received is expired or substantially differs from the ordered SKU.
Non-Returnable Items for Health & Hygiene Safety:
Opened jars of churnas, unsealed herbal oils, personal hygiene items, and custom Ayurvedic decoctions (Kashayams) cannot be returned once unsealed.
Approved refunds are credited to the original payment source within 5 to 7 business days via Razorpay.
08Doctor Tele-Consultations
When scheduling a digital consultation with an Ayurvedic Vaidya through QuickAyur:
- Practitioner Qualifications: All doctors registered on the platform possess legitimate BAMS or MD qualifications recognized by state councils or NCISM.
- Clinical Independence: The consulting Vaidya exercises independent professional medical judgment. QuickAyur does not interfere in diagnostic conclusions or prescription recommendations.
- Rescheduling & Missed Sessions: You may reschedule a booked consultation up to 2 hours prior to the appointment slot without penalty. Missed consultations without prior notification are non-refundable.
09Intellectual Property & Platform Conduct
The trademarks, logos, UI designs, codebases, software, and proprietary Veda AI bot algorithms are the intellectual property of QuickAyur Wellness Pvt. Ltd.
You expressly agree NOT to:
• Scrape, crawl, harvest, or extract product data, pricing, or reviews through automated bots.
• Impersonate any individual, practitioner, or provide false health history in medical consultations.
• Reverse engineer the website, APIs, or tamper with security and payment tokens.
10Limitation of Liability & Governing Law
To the fullest extent permitted by Indian law, QuickAyur shall not be held liable for indirect, incidental, or consequential damages arising from:
- Adverse reactions caused by misuse, failure to read product contraindications, or undisclosed pre-existing ailments.
- Temporary disruptions in third-party courier tracking or telecom/video consultation networks.
Jurisdiction & Dispute Resolution:
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or controversy arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Gautam Buddha Nagar (Noida) / New Delhi, India.
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